Return policy

Returns

You have the right to cancel your order within 14 days of receipt of the goods, There may be exceptions to our Returns policy for Made-to-order items. To do so, please email info@williamandwatson.com.

You must return the goods to us in their original and resalable condition within 14 days.

Refunds

We will then refund your purchase less shipping costs within 14 days of receiving the returned goods. Any items returned to us must be in their original and resalable condition – if they’re not, we may be unable to accept them.

You’ll need to pay the return postage and for safety, we would recommend you use a recorded delivery service and keep the proof of postage.

If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.